Our terms and conditions herein prevail over the ‘buyers’ own terms and conditions at all times.

Damaged and Lost of Goods

Products received damaged must be signed for as such and notified to Link Hamson within 7 working days.
Missing goods or shortages must be advised within 14 days of invoice date.

Value Added Tax is charged on all orders and is clearly shown at checkout.

Carriage Charges
All orders are subject to a carriage charge as shown during checkout.

Cancellations and Returns
If the Buyer wishes to cancel an order please contact us at [email protected] or by telephone 01494 439786.

Orders can be returned within 14 days of receipt providing prior consent and a ‘returns’ authorisation have been obtained. Call 01494 439786 or contact [email protected] to arrange.
A full refund will only be provided when goods are returned complete, with original packaging and in a new condition.

Refunds will be made to credit card/account used for the original payment.

Damaged goods, consumables, custom products, software, perishable or chilled products cannot be returned for a refund unless proven to be faulty.

Please ensure goods are returned by a secure method, Link Hamson cannot accept liability for any goods lost during return transit.

Return of Faulty Goods

Faulty goods should be advised immediately so we can make arrangements for replacement/repair.

Please contact us for a ‘returns’ authorisation 01494 439786 / [email protected] before arranging your return delivery. Unauthorised returns that are found NOT to be faulty may incur an additional carriage charge before we can ship them back.

Please ensure goods are returned by a secure method, Link Hamson cannot accept liability for any goods lost during return transit.

Link Hamson reserves the right to either repair or replace faulty goods.

Your statutory rights are not affected.

WEEE Statement

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community Directive 2012/19/EU on waste electrical and electronic equipment (WEEE).

These regulations require that, when disposing of electrical and electronic equipment at the end of its useful life, it must be recycled and/or disposed of in accordance with the directive.

The manufacturer or importer (the producer) of the goods is responsible for their disposal/recycling in the correct manner.

Where Link Hamson Ltd is the Producer, it will take back waste electronic equipment which has been sold since 4th December 1991 (date of incorporation) and for which it is still the Producer when it has reached “end of life”.

Please contact us for further details.

Limited Liability

Liability for delayed delivery or faulty products is limited to the purchase price of the goods in question at all times.